Privacy Policy
Last Updated: January 15, 2025
Information We Collect
What We Gather and Why
When you reach out to us for custom software development services, we collect information that helps us understand your project needs and communicate effectively. This includes basic contact details, project requirements, and technical specifications you share with us.
- Contact information (name, email, phone number, company details)
- Project requirements and technical specifications
- Communication records from meetings, emails, and project discussions
- Payment and billing information for project transactions
- Website usage data through standard analytics tools
How We Use Your Information
Your information serves specific purposes related to delivering quality software development services. We don't sell your data or use it for unrelated marketing campaigns.
Primary Purpose: Everything we collect directly supports your project development, communication, and service delivery.
- Project planning, development, and delivery management
- Direct communication about your software requirements and progress
- Invoice generation and payment processing
- Technical support and maintenance services
- Compliance with Thai business and tax regulations
Data Storage and Security
Keeping Your Information Safe
We take data protection seriously, using industry-standard security measures to protect your information. Our systems are designed with privacy in mind, and we regularly review our security practices.
| Security Measure | Implementation |
|---|---|
| Data Encryption | All data transmission and storage uses encryption protocols |
| Access Controls | Limited access on need-to-know basis for project work |
| Regular Backups | Secure, encrypted backups with controlled access |
| System Updates | Regular security patches and system maintenance |
Your Rights and Choices
Under Thai data protection regulations and our own privacy standards, you have several rights regarding your personal information. We respect these rights and make it straightforward to exercise them.
- Access: Request copies of personal data we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request removal of your data when legally permissible
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to certain types of data processing
To exercise any of these rights, simply contact us at info@fluxis-glowly.com. We typically respond within 5 business days and complete requests within 30 days.
Data Sharing and Third Parties
When We Share Information
We don't sell or rent your personal information to third parties. However, software development sometimes requires working with specialized service providers or complying with legal requirements.
- Trusted service providers who assist with project delivery (under strict confidentiality agreements)
- Payment processors for secure transaction handling
- Legal authorities when required by Thai law or court orders
- Cloud service providers with robust security and privacy certifications
All third-party relationships include contractual privacy protections, and we verify their security standards before sharing any client information.
Data Retention
We keep your information only as long as necessary for business and legal purposes. Project-related data is typically retained for ongoing support and maintenance needs, while general contact information may be kept longer for relationship management.
- Active project data: Retained during project duration plus 2 years for support
- Financial records: 7 years as required by Thai accounting regulations
- Communication records: 3 years for reference and support purposes
- Marketing preferences: Until you opt out or request deletion
International Data Transfers
As a technology company serving international clients, we sometimes transfer data across borders for project collaboration or technical infrastructure needs. We ensure appropriate safeguards are in place for any international transfers.
All international data transfers comply with applicable privacy laws and include contractual protections equivalent to those required under Thai data protection standards.
Website and Analytics
Our website collects standard usage information to improve user experience and understand how people interact with our services. This includes page views, time spent on site, and general geographic location.
We use privacy-focused analytics tools and don't track individual browsing behavior across other websites. You can disable cookies through your browser settings, though this may affect some website functionality.
Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data handling practices. When updates are made, we'll notify existing clients via email and post the revised policy on our website with a new effective date.
Continued use of our services after policy updates constitutes acceptance of the changes. If you disagree with policy modifications, please contact us to discuss your concerns or to discontinue services.
Questions or Concerns?
We're here to address any privacy questions or concerns you may have. Reach out to us directly:
Email: info@fluxis-glowly.com
Phone: +6676260448
Address: Thanon Aka Tossaroth, Nai Mueang
Mueang Phitsanulok District, Phitsanulok 65000, Thailand
We typically respond to privacy inquiries within 2 business days.